Generali China is willing, purely as a discretionary matter, to investigate the reason why your messages may be blocked by our filtering software.

Please contact us via this reporting system and submit an example of a message that is not getting through, sent in the exact same way you would send to Generali China. The investigation uses the provided sample(s) to analyze why the message is being blocked. This is the reason it is the important sample be sent in the exact same way you send messages to your customers.

Please allow 7 business days for the completion of the investigation. We request that you do not contact us during that time period as that may delay the investigation and cause it to go beyond the 7 days. We will contact you through email with the results of our investigation at the conclusion of the 7 days. Thank you for your attention and understanding of us.