CONSULTING THE COMPLAINT

  • CONSULTING THE COMPLAINT

     

    Dear customer, if you are on China Life Insurance Limited company insurance business has any questions, suggestions or complaints, welcome you through our message system to us directly, our staff will be in the shortest possible time to answer your questions or feedback, thank you for your support and trust.

     

    Please click here to fill in.

     

     

  • COMPLAINTS GUIDE

     

    Can you make any comments or suggestions?

    1.Hotline for Individual Customers:400-888-9888;Hotline for Group Customers:400-888-7555

    2. GCL official website:www.generalichina.com

    3.At all levels of the center of the customer service counter;

    4.mail to the various agencies of the customer service center;

     

    Complaints handling process and time limit (click View)

     

    The various institutions of China Insurance Regulatory Commission and the insurance industry associations telephone complaints

    Region Complaints Bureau

    Insurance Industry Association

    / Trade association complaint telephone

    Guangdong

    020-85255600

    020-89310208

    Beijing

    010-66060227

    010-58701292

    Shanghai

    021-38656624

    021-63166101

    Shenzhen

    0755-82549168

    0755-83529699

    Jiangsu

    025-86793909

    025-84791449 ,025-84791911

    Liaoning

    024-22596559

    024-22562500

    Sichuan

    028-86268325

    028-86756626

    Shanxi

    029-83500305

    029-82309256

    Shandong

    0531-86123966

    0531-82066470

    Heilongjiang

    0451-51958037

    0451-82706330

    Hubei

    12378

    027-88937801

    Henan

    0371-63380647

    0371-65803791

    Zhejiang

    0571-85777315

    0571-85755719