October has always been a harvest month, which is also true for business in GCL. On October10th, the 1st Customer Service Festival officially started, lasting two months. This is the first time GCL has held a national event like this. Through a variety of online and offline activities, customers could experience brand-new services.
As one of the largest joint-venture insurers in China, GCL sticks to the "customer-oriented" service philosophy throughout the 12 years since its establishment and is dedicated to providing all-around, professional and high-quality services for clients. During this festival, GCL will be reciprocating clients with four measures: Our four star and five star clients will receive GCL fuel gift cards. Two star clients and above will receive one-year free service from medical experts. Additionally, two star clients and above will enjoy one-year free Europe Assistance coverage nation-wide. Clients will have professional services like fast car repair and rescue from trouble whenever at fault in accidents.Finally, clients can enjoy E service by updating their querying passwords to trading passwords via our official website or by going to any office. Changing passwords allows clients to enjoy more convenient online services like checking and editing information quickly and without location restrictions. As a special bonus, all clients who update their passwords will be entered to a 50% winning chance for gaining credits to their mobile phones.
During the festival, all 11 branches of GCL will hold activities according to their local situations. Clients who follow our official Wechat account will have the chance of winning 2000 RMB cash prize. In the future, GCL will continue innovating andexploring service contents to deal with clients’ requests in a timely and effective manner.