• Call Center

    To better address demands from group clients & customers, we set up a service center seperated from the original traditional call center, and designated solely for Corporate Employee Benefits services.


    Service hours


    Voice messages service proved during non-office hours and & peak hour within 1 hour responding time




    Mandarin and English


    Service scope


    Claim inquiry and status tracking, benefits inquiry, insurance product inquiry, claim reporting, appeals and complaints, and other consultation.